Full omni-channel engagement lets customers connect anytime, anywhere, on the channel of their choice and convenience. A single agent interface driven by automation and artificial intelligence (AI) provide access to everything necessary for highly personalized service. Guided, intelligent service improves agent productivity, speeds resolutions, avoids escalations, and creates better customer experiences.
Business can start simple with just the capabilities that sales teams need now and support additional business needs as the business grows. The flexible and adaptable SAAS(Software As A Services) platform lets you get up and running quickly with pre-packaged applications, without the need to spend extra time and money setting up and deploying capabilities you don’t need right now.