MICROSOFT DYNAMICS 365

Dynamics 365 for Customer Service helps brands build loyalty and advocacy by delivering effortless service experiences.

Dynamics 365 for Customer Service helps brands build loyalty and advocacy by delivering effortless service experiences.

Full omni-channel engagement lets customers connect anytime, anywhere, on the channel of their choice and convenience. A single agent interface driven by automation and artificial intelligence (AI) provide access to everything necessary for highly personalized service. Guided, intelligent service improves agent productivity, speeds resolutions, avoids escalations, and creates better customer experiences.

Business can start simple with just the capabilities that sales teams need now and support additional business needs as the business grows. The flexible and adaptable SAAS(Software As A Services) platform lets you get up and running quickly with pre-packaged applications, without the need to spend extra time and money setting up and deploying capabilities you don’t need right now.

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Customer Service

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Project Service Automation

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Field Service

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Marketing

MICROSOFT DYNAMIC 365 CRM

Modernize Customer Service

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A survey is automatically sent after the interaction, and a loyalty coupon is delivered to the customer’s shopping cart
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A warm handoff to live support enables the agent to seamlessly pick up the conversation
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AI-driven agent assist provides real-time sentiment analysis, suggests relevant answers, and identifies upsell opportunities.
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A customer visits the self-service portal to resolve an issue
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The bot offers to transfer the customer to a live service agent for further assistance with another question
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A service bot proactively engages with the customer and successfully resolves the issue
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ClickDimensions

Marketing for Microsoft Dynamics 365

INTRODUCTION TO MICROSOFT 365

Our world is changing around us and on so many levels. Every organization is going to be more digital tomorrow than it is today.

Assess Your Organizational Readiness For Change

Would like to understand how value and innovation can transform your business?